Frequently asked · Plainly answered
The questions we hear at the counter.
Everything below comes from real questions — asked at the register, over the phone, in our DMs. Skim the section you need or read straight through; either way you'll walk in already knowing how it all works. If yours isn't here, ask a person: call (818) 686-2229 during store hours or write to us through the contact page.
Visiting us
- When is Nature's Spot open?
- Every day of the week, 7 AM to 10 PM. Mornings are real — you can shop before work — and 10 PM is as late as any California dispensary is allowed to sell, so we run right up to the legal wire. If your timing is flexible, aim for Early Bird between 7 and 10 AM, when everything in the store is 15% off.
- Where should I park, and which entrance do I use?
- There's street parking right out front on Van Nuys Blvd, and the entrance faces the boulevard. The address is 13312 Van Nuys Blvd, Pacoima, CA 91331 — we're between Pierce St and Filmore St, a few minutes off both the 5 and the 118.
- Is the shop wheelchair accessible? Can pets come in?
- Both, yes. Wheelchairs move easily through the store, and friendly pets are welcome inside. If you need anything particular to shop comfortably, call ahead at (818) 686-2229 and we'll be ready when you arrive.
- What actually happens on a first visit?
- Less ceremony than you might fear. A staff member checks your ID at the door, then you browse the cases at whatever pace suits you. Budtenders are there to translate — tell them how you want to feel, what you've tried before and what you want to spend, and they'll narrow the wall down to two or three honest picks. You pay at the register, and most first visits are done inside fifteen minutes.
Want the full play-by-play before you come in? Read our first-visit walkthrough, or see the store page for directions from anywhere in the Valley.
ID & eligibility
- How old do I have to be to shop?
- Twenty-one, with a valid government-issued photo ID. Medical patients are the exception: 18 and up with a current physician's recommendation. Our license (C10-0000845-LIC) covers both adult-use and medicinal retail, so either way you shop the same shelf at the same counter.
- What kind of ID do you accept?
- Any government-issued photo ID that's current: a driver's license, a state ID card or a passport. Expired documents don't pass, and everyone gets checked at the door on every visit — it's a state requirement, not a judgment call.
- How much can I buy in a single day?
- California sets the adult-use ceiling at 28.5 grams of flower and 8 grams of concentrate per person per day; medical patients with a valid recommendation have higher limits. For most shoppers the caps never come up — that's a lot of cannabis — and our registers track it, so the math is never your problem.
- How do I verify you're a licensed dispensary?
- Check the state's own records. We're licensed as C10-0000845-LIC for adult-use and medicinal sales, and the California Department of Cannabis Control keeps a public registry where anyone can confirm that in about thirty seconds. It's a habit worth building for any dispensary you visit: licensed shops sell lab-tested products, unlicensed ones sell whatever they want.
See it for yourself: our listing in the DCC license registry.
Payments & pricing
- How can I pay?
- Cash — we're a cash-only shop, and there's an ATM inside if you arrive short. Cards are the method we can't run; federal banking rules keep them out of cannabis retail almost everywhere, not just here. Worth stopping at the ATM before you get to the counter.
- Can I see prices before I visit?
- Always. The live menu on Weedmaps shows every product we carry at its current price, updated through the day, with active discounts reflected. The guides on this site explain how the shelves are organized and what each tier costs, so between the two you never walk in blind.
Browse the live menu, or start with our menu guide to learn the shelves first.
Delivery & ordering
- Do you deliver?
- Right now we're a pickup shop — order ahead on Weedmaps and your bag is bundled and waiting at the register, usually within a few minutes. If that changes we'll say so here first. In the meantime we're at 13312 Van Nuys Blvd, open 7 AM to 10 PM every day, with street parking right out front.
- Can I order ahead for in-store pickup?
- Yes, and it's the quickest way to shop with us. Send your order through Weedmaps, we pull and stage it as soon as it lands, and you head straight to the register with the ID matching the name on the order. Regulars are typically back in the car within a few minutes.
- Why is there no cart on this website?
- On purpose. Live inventory, pricing and delivery logistics all run through Weedmaps, so that's where ordering happens — one menu that's always current, instead of a second cart drifting out of sync. This site handles everything else: what's on each shelf, current deals, the rewards program and the answers on this page.
Everything else about delivery — coverage, timing, what to have ready at the door — is on the delivery page.
Deals & rewards
- Which deals run every week?
- Three you can set a watch by: Early Bird, 7 to 10 AM every single day, takes 15% off everything in the building; your first visit takes 20% off; and an honest Google review earns a one-time 10% discount. None of them need codes or coupons — just be here while they're live.
- Do discounts stack with each other?
- Percentage deals don't combine — when two could apply to the same purchase, you automatically get whichever price is lower. Loyalty is the exception: purchases made on any deal still earn Nature's Points at the full rate, so discounted shopping keeps building toward your next $5 off.
- What's Nature's Points, in a nutshell?
- Our free loyalty program: one point per dollar spent at the register, and every 100 points converts to $5 off. Signing up earns 100 points immediately, your birthday month adds a $5 gift (100 points), referrals add 150, a Google review adds 100 and daily check-ins add 5 apiece. Points have no cash value — they exist purely to shrink your total at checkout.
The deals page has the current calendar, and the rewards page covers tiers and bonuses in full.
Ask the rest in person.
13312 Van Nuys Blvd, Pacoima, CA 91331 · Every day 7 AM–10 PM · Street parking out front. Order ahead on Weedmaps or just walk in — our budtenders are the best FAQ page we have.